Computer says no

”  Computer Says No  “, or the ”  Computer says no attitude  ” is the popular name Given To an attitude in customer service in qui the default response is to check with Information Stored gold generated Electronically And Then make decisions based On That, Apparently without using common sense , and showing a level of more unhelpfulness whereby  Could  be done to reach a Mutually Satisfactory outcome, goal is not.  [1]  The name gained popularity through the British comedy sketch  Little Britain  .  [2]

Little Britain 

In  Little Britain  , “Computer Says No” is the catchphrase of the character Carol Beer (played by David Walliams ), a bank worker and later holiday rep and hospital receptionist, who always responds to a customer’s inquiry with “Computer Says No” to even the most reasonable of requests. When asked in a way to do something about asking the computer, she would shrug and remain obstinate in her unhelpfulness, and ultimately cough in the customer’s face.  [3]  The phrase was also used in the Australian soap opera  Neighbors  in 2006 as a reference to  Little Britain  .  [4]

Usage

The “Computer Says No” attitude often comes from larger companies that rely on information stored electronically. When this information is not updated, it may be used in the past to provide information.  [2]  These situations can be resolved by an employee updating the information; However, when this can not be done easily, the “Computer Says No” attitude can be viewed as a result of unhelpfulness.  [5]  This attitude can also occur when an employee fails to read human emotion in the customer and reacts to his or her professional training  [6]  or relies upon a script.  [7] This attitude also plays a role in calculating the number of cases in the marketplace, and does not meet the requirements of a customer.  [8]  Some organizations attempt to offset this attitude by relying on electronic information and using a human approach towards requests.  [9]

“Computer Says No” happens in a more literal sense when computer systems employ filters that prevent messages being passed along, as when these messages are perceived to include obscenities. When information is not passed on to the person operating the computer, decisions can be made without the picture.  [10]

See also

  • jobsworth
  • Garbage In Garbage Out

References

  1. Jump up^  “Computer Says No Goal We Need Our Say” .  Sunday Mail  . Retrieved 2016-01-23 – via HighBeam Research . (Subscription required ( help)) .
  2. ^ Jump up to: b   Bank accounts. “Who to blame when ‘computer says no’?” .  Telegraph  . Retrieved 2016-01-23 .
  3. Jump up^  “Episode 3.1” .  Little Britain  . Series 3. Episode 1. November 17, 2005. BBC . BBC 1 .
  4. Jump up^  “Neighbors Episode 5023 from 2006” . NeighborsEpisodes.com . Retrieved 2016-01-23 .
  5. Jump up^   Peachey, Kevin (2009-06-17). “When the bank’s computer says no” . BBC News . Retrieved 2016-01-23 .
  6. Jump up^   Kane, Pat (2015-11-03). “Professionals, your time is up, ready to be sidelined by tech” .  New Scientist  . Retrieved 2016-01-23 .
  7. Jump up^   Lythe, Ruth. “The lives wrecked because of the incompatibility of the customer service . This is Money . Retrieved 2016-01-23 .
  8. Jump up^  ” ‘ Computer says no’ issues hitting the self-employed” .  The Scotsman  . Retrieved 2016-01-23 – via HighBeam Research . (Subscription required ( help )) .
  9. Jump up^  “Planners’ move from ‘computer says no’ response is welcome” .  Mid-Devon Gazette  . Retrieved 2016-01-23 – via HighBeam Research . (Subscription required ( help )) .
  10. Jump up^   18:57, 15 Feb 2007 Updated 14:04, 12 Jan 2013. ” ‘ Computer says no’ to rude word” .  Manchester Evening News  . Retrieved 2016-01-23 .

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